Introduction
At Hills and Shores – Property Buyers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We collect the following personal information when necessary to provide our services:
- Full Name
- Address
- Email Address
- Contact Number
This information is collected directly from you or with your consent.
2. How We Collect Your Information
We gather personal information through:
- Forms completed on our website or via email
- Phone calls, in-person consultations, or meetings
- Other direct interactions with you.
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide buyer’s agency services tailored to your needs
- Assist with property searches, evaluations, and negotiations
- Communicate effectively with you about your property journey
- Ensure compliance with legal and regulatory requirements
- Improve our services and ensure client satisfaction.
4. How We Store and Secure Your Information
We are committed to safeguarding your personal information. Your data is stored securely using:
- Password-protected electronic systems
- Secure servers and, where necessary, physical files stored in restricted access locations
We implement strict measures to prevent unauthorized access, misuse, or disclosure of your personal information.
5. Disclosure of Personal Information
We may disclose your personal information to third parties when required to provide our services, including:
- Legal advisors, financial institutions, or other property professionals assisting in your purchase
- Government agencies or regulatory bodies as required by law
- Service providers, such as IT or document storage providers, under confidentiality agreements.
We will never sell your personal information to third parties.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details provided below.
7. Marketing Communications
We may use your contact information to share updates, offers, or property market insights. If you wish to stop receiving these communications, you can unsubscribe by following the instructions in our emails or contacting us directly.
8. Cookies and Online Privacy
Our website may use cookies to improve user experience and monitor site traffic. You can adjust your browser settings to block cookies, but this may limit some website functionality.
9. How to Make a Complaint
If you believe we have breached the APPs or mishandled your personal information, please contact us. We aim to resolve all concerns promptly and in accordance with Australian privacy laws.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@hillsandshores.com.au
- Phone: 02 7813 0245
Address: Level 49, 10 Darcy Street, 8 Parramatta Square, Parramatta NSW 2150
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.